Frequently Asked Shipping Questions
Shipping Policy Overview
All orders over $100 will require a signature upon delivery, unless otherwise noted by the recipient.
Do You Ship Internationally?
- We ship internationally via FedEx Express (excluding Russia), and a signature will be required for package receipt.
- We do not ship to freight forwarding companies.
- Deliveries can only be made to physical addresses—no P.O. Boxes, please.
- The shipping and billing addresses, as well as the name, must match your billing country.
- Please include your phone number and email address when placing your order.
- International orders typically take up to one week to process.
- *Buyers are responsible for any additional customs fees that may be incurred.
Countries We Do Not Ship To:
We currently do not ship to Afghanistan, Angola, Bolivia, Iran, Iraq, Kazakhstan, Nigeria, Paraguay, or any country subject to embargoes by the United States or United Nations, as sanctioned by the Office of Foreign Assets Control (OFAC).
*Please note that the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the recipient's responsibility, and we cannot predict their amount or control them. Customs policies vary widely by country, so we recommend contacting your local customs office for more information. Customs clearance procedures may cause delays beyond our original delivery estimates.
Do You Ship to Hotels?
Unfortunately, we do not ship to hotels.
How Long Will Delivery Take?
For domestic shipments within the contiguous U.S., we use FedEx Ground, with an estimated delivery time of 3-5 business days. Orders to Hawaii and Alaska are shipped via USPS, typically taking 3-7 business days. For international orders, please allow 7-10 business days for delivery via FedEx.
